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Completed Projects & Initiatives

24X7 Support for Online Courses

Extended Learning contracted with a vendor to provide technical support for online courses outside of regular business hours, expanding the service to 24 hours a day, seven days a week.  During normal business hours, UNM Learn Support offers the usual high quality support service, but outside of business hours and weekends, students can now get help with common troubleshooting and problem solving issues.

Virtual Proctoring Service

A solution was sought and developed through a partnership with UNM IT Academic Technologies to provide a virtual proctoring service to students through Proctorio. Extended Learning sponsored the project and assisted in piloting the service over the course of three semesters. The service is now live for all UNM faculty - whether online, face-to-face, or hybrid - and is being serviced by IT Academic Technologies.

Captioning for Online Courses

A solution was sought and developed with a third party vendor, Ciel24, to bring captioning, titling, or transcription resources for video and audio content to UNM Online's Managed Online Programs. Through the RFP process, Extended Learning worked with IT Academic Technologies to provide solutions to challenges faced by students who need video captioning. The service is now overseen by IT Academic Technologies. To request captioning for a course or specific media at a negotiated UNM rate, submit your request to

ITV Classrooms at UNM Continuing Education

Extended Learning has upgraded equipment in ten classrooms and equipped five rooms with synchronous video conferencing equipment.  This service will widen the potential student population for Continuing Education, making it possible to reach students all over the state with non-credit professional development opportunities and state-supported training. 

New Mexico Early Learning System

Extended Learning has recently implemented the New Mexico Early Learning System, a vendor-derived system focused solely on developing the best early childhood educational outcomes possible. The system serves Early Learning programs and educators by providing training, which in turn helps promote quality early learning experiences for children prenatal to age five, so that kids are ready to thrive when they get to kindergarten.

New Mexico Kids Website Support and Redesign

ELIT is supporting a contract with the Early Childhood Service Center with a state-funded initiative to redesign the New Mexico Kids website.  This website offers training schedules to Early Childhood care workers and parents who need support in finding childcare resources and educational support for their children.

Center for Teaching Excellence

A collaborative initiative between the Provost Office, Office of Graduate Studies (OGS) and  Extended Learning to support teaching and learning workshops for faculty and graduate student teaching associates. As part of the partnership, EL maintains a laptop cart also known as a ‘Computers on Wheels’ (CoW) for use in faculty and TA development activities. Starting Summer 2013, EL is offering a series of workshops related to UNM Learn and the effective use of technologies for teaching and learning. 

Cross-Institutional Shared Courses

Through collaborative efforts with the Registrar's office, Central IT and staff at other institutions, EL is supporting student access (authentication and authorization) for students participating in online courses that have sharing agreements with other institutions in the state. During 2013, EL supported cross-institutional course sharing for UNM/NMSU collaboration, UNM/CNM/Northern NM College collaboration (NSF TUES Grant), and the online Skill Up Network (SUN) workforce development grant which allows all two-year colleges in the state to share online courses. The Office of Graduate Studies has expressed an interest in participating in this initiative to support an institutional approach to sharing graduate level courses across the state.